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6. Here are five things sitting in an operations manager's queue on a Monday morning at a small marketing agency:


A) A client project is 95% done but stalled — the last task has been marked "waiting on the founder" for 9 days.

B) A contractor messages that they'll be out Wednesday through Friday this week.

C) A freelancer who isn't on your team emails asking for a status update on work you don't own.

D) An automation that sends client reports has silently failed twice this week.

E) An angry client emails you directly, going around their normal account manager, demanding answers today.

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